The agent who approved the use of my own personal credit card and said he would a) give me an hour of future credit (he didn't), would send me instructions on how to receive a credit back on my credit card (he didn't) and would move me to another car the next day as I had reserved the same car for the next day at the same price but at a different location (he did.) When I arrived Friday to grab the replacement car the local Zipcar ground force was examining my rental that had a cracked taillight and a dented trunk. I used my own credit card at Zipcar's instruction to put gas in the car (again the gas level was below the car sharing suggested "always leave half a tank or more paid for by Zipcar" level. This week, in Milwaukee my Zipcar Gascard didn't work. Compare this to the Zipcar location in SF I like to use, where the car is stored in the garage of my favorite hotel, and where the doormen and valets pool tips, (and every stay the head doorman is tipped by me.) I get the car exactly when I need it, as does every renter simply because their behavior reflects on the hotel, not Zipcar. is one of where management is paid by Zipcar for the rental of a space, but their staff is left to take care of the renters, who take away tip money they receive from the regulars. People rent the cars, and in the "car sharing" model, we are responsible to one another. Even though I showed up ahead of some "regulars" I found that they were getting their cars ahead of me, and when I asked the cashier why I was waiting, her comment was "we take care of our regulars first as they take care of us and Zipcar doesn't."Įach of these is a "people" problem.
Zipcar customer service full#
was a rental where the cars are in a valet section of a garage that is full of regular monthly parking residents. More recently, in Los Angeles the two of my recent were dirty outside, and low on gas. Beyond wandering around trying to find the car, and having Zipcar support "honk" the horn so I could locate it, as GPS was only "close" not dead on accurate underground, another hour was spent locating the car, then when I found it, seeing all kinds of trash including a bunch of opened soda cans, water bottles, receipts, and discarded tube of lipstick. The next rental was in Miami and the previous renter didn't return the car to the Zipcar spot, parking it in an adjacent garage, with a different exit gate that required a pass. The Avis team was clueless to how Zipcar worked and I ended up spending an hour working with the team to get in a car and on my way. The Zipcar wasn't properly checked in when it was returned, so when I went to claim it, the car wouldn't recognize me, as the last renter was still the official user. The first bad rental experience was at JFK Airport. Unfortunately, over the last five or six rentals, not one has been as good as the pre-Avis ownership days. There's no lines, no waiting, and if your fellow Zipcar community members do their required duty, the car is clean inside and has enough gas for the next renter. You don't have any paperwork, as all you need is your ZipCard which you swipe on the car to unlock and drive the car. The car is equipped with an E-Z Pass so tolls are free.
Zipcar customer service free#
Every car comes with a Gascard, so gas is free when you need to fill up. The benefits of Zipcar that far outweigh traditional car rental options still remain. Eventually AVIS bought the company, and unfortunately, the brand is not the same. It was to many of us, the long term rental alternative to Uber and Lyft, and it still is. Along the way, Zipcar proved how disruptive the car sharing model could be. They lived by the rule that the "customer is always right" and their field force was on top of vehicle maintenance. When it first started the customer service was like what you experience with venture backed companies that want to grow. If The Client of Zipcar have any questions or concerns regarding Zipcar's' privacy notice, please contact in one of the ways provided below.I've been using Zipcar for almost ten years. If The Client do not agree with the terms of this privacy notice, please do not submit any personal information to Zipcar. By submitting The Client's personal information to The Customer consent to Zipcar's use and disclosure of The Customer's personal information as set forth in this privacy notice. This privacy notice does not apply to other Internet or mobile sites or applications even if accessed via Zipcar's' Sites. This privacy notice covers both Company's collection and use of information when The Client use, zipcar.ca and their related mobile sites and applications Zipcar's' "Sites"), as well as the kinds of information Website collect when The User of Website join Zipcar and use Company's services. This privacy notice describes the personal information Zipcar collect from The User of company services and how The Company use that information.
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